Privacy Policy for Metropolis Productions

Effective Date: August 4, 2025

 

Metropolis Productions (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you communicate with us, including through SMS/text messaging.

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Information We Collect

We may collect personal information that you provide to us directly when you interact with our website, contact us, or use our services. This may include, but is not limited to:

• Full name

• Email address

• Phone number

• Company name or organization

• Event date and location

• Service preferences or custom requests

 

Additional information may be collected as needed to fulfill your requests, process transactions, provide customer support, or deliver marketing communications, including SMS messages if you have opted in. We do not sell or share your personal information with third parties for marketing purposes.

 

How We Use Your Information

We use your information for purposes such as:

• Responding to your inquiries or customer service requests

• Scheduling or confirming appointments

• Providing updates about our services

• Sending service-related or promotional messages via SMS

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We do not share your data with third parties for promotional or marketing purposes.

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Types of Messages You May Receive

You may receive the following types of text messages from Metropolis Productions:

• Account alerts and reminders

• Customer support and onboarding updates

• Limited-time promotions or exclusive offers (if applicable)

• Updates about new services, entertainment offerings, or schedule changes

 

SMS Communication Consent and Compliance

SMS/Text Messaging

By providing your phone number and agreeing to receive texts, you consent to receive 1–2 SMS messages per month from Metropolis Productions for customer support, scheduling, promotional updates, and entertainment news. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.

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For our Privacy Policy and Terms & Conditions, visit: https://www.metropolis-productions.com/privacypolicy.

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Data Sharing Disclosure

• Customer data is not shared with third parties for promotional or marketing purposes.

• Mobile opt-in and consent data are never shared for any reason.

• Any general data sharing outlined above excludes mobile opt-in data.

 

Data Protection Measures

We do not transfer or share your data with any external organizations under any circumstances, including with your consent.

You have the right to:

• Request access to your data

• Request correction or deletion of your data

• Withdraw consent to receive communications at any time

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Contact Information for Privacy and SMS Communications

If you have any questions or wish to contact us regarding your SMS communications or privacy, please email us at info@metropolisusa.com or call (407) 541-0553.

 

Please note: Our website domain is metropolis-productions.com, while our company email address uses metropolisusa.com. Both domains are owned and operated by Metropolis Productions, and all email inquiries are forwarded accordingly. MetropolisUSA.com is an official alias and forwarding domain of Metropolis-Productions.com. All communication is handled through the same privacy policy.

 

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Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.